The NAPCA Helpline: A Critical Lifeline for Limited English Proficient Seniors

    Think about the last time you had to call your credit card company to dispute a charge: navigating complex menus, explaining the problem multiple times, answering the customer representative’s questions, providing information to the representative from your nearly indecipherable credit card statement . . . now imagine if the representative spoke a language you didn’t understand and the phone menus and credit card statement were both in that.... Read More

                 

    The Road Less Traveled: Medicare and the Medicare Savings Programs as a Potential Solution for the Underinsured Immigrant

    Every year, the National Asian Pacific Center on Aging (NAPCA) receives over 9,500 phone calls through a national, toll-free, Asian language Helpline from limited and non-English speaking seniors needing help understanding benefit programs for which many are eligible but unable to access.

    Mrs. Pang and Mrs. Taduran (not their real names) represent thousands of immigrant seniors in the United States, who are legal permanent residents but have little or no work history in this country and go without adequate healthcare because they cannot access affordable insurance. Many are eligible for Medicare or Medicare Savings Programs but are unaware of their.... Read More